Know it All

“Instead of having to sift through several pages of various reports, Qlik's navigation allows people to go back to the start, giving the end-user the confidence to move forward with a decision.”

Know it All

“To know it all, with all this information in front of you in a digestable manner, you can easily make a decision and have the confidence that you've made the right one.”

Know it All

“Because we have a consistent user journey and data accuracy, we're comfortable that everyone is having the same experience every week.”

NEIL MARTIN & STEPHANIE CROOKS HEAD OF TOOLKIT & SENIOR BUSINESS INTELLIGENCE DEVELOPER • WEBHELP

The story

Specializing in building excellent customer experiences, Webhelp is committed to helping companies improve performance through business process outsourcing. Neil, Head of Toolkit, and Stephanie, Senior Business Intelligence Developer, use Qlik to meticulously analyze real data to gain insights that help their clients identify what’s working and what isn’t. Today their team has established enduring credibility with their clients thanks to Qlik’s simplicity and the fact that it evolves with customers’ needs by allowing Webhelp to anticipate and plan their customer’s journey and make informed, data-driven decisions to explain what they’re doing and why. And because navigating Qlik has become second nature, and templates can be dynamically loaded to handle any kind of data science, Neil and Stephanie now feel as if they can “leap tall buildings in a single bound.” Here’s to feeling empowered and inspired day in and day out.

The highlights

  1. Webhelp, together with Qlik, helps their customers improve employee performance by providing in-depth, real-time data that allows consistent, dependable decision-making.

  2. Qlik allows Neil and Stephanie to take information and easily mold into a visual experience for their customer—which helps further establish trust and credibility because they can show clients the data behind their recommendations.

  3. Built to make data accessible and usable, Qlik helps the Webhelp team paint a picture that tells a simple, concise story from which their customers can draw conclusions.

  4. With shared community spirit among the team’s Qlik users, Webhelp has been able to create mutual connections and understanding among their loyal customer base.

  5. Neil and Stephanie agree that Qlik gives Webhelp a competitive advantage because it helps them to demonstrate innovation and knowledge about their customers’ data—which is essential to developing effective solutions.
LAURA ASHWORTH
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TAKESHI NONAKA