Know it All

“QLIK ALLOWS US TO UNLOCK THE INSIGHT THAT LIVES IN OUR DATA.”

Know it All

“QLIK MAKES ME FEEL THAT MORE THINGS ARE POSSIBLE NOW.”

Know it All

“QLIK ENABLES OUR TEAMS TO MAKE BETTER BUSINESS DECISIONS.”

FRANK KOZUREK HEAD OF BUSINESS INTELLIGENCE • NATIONAL EXPRESS

The story

Every year, more than 18 million journeys are made on National Express coaches. As head of the transport provider’s BI services, Frank Kozurek led the evolution of its data platform from a legacy system offering only short-term revelations to the end-to-end enterprise visual analytics platform of Qlik. Now, all the insights come to life, driving a new level of decision-making.

The highlights

  1. Qlik delivers rich visual analytics across National Express’s coach business.

  2. Transforms relevant, timely data into deeper, more personalized customer engagement.

  3. Helps evaluate customer journeys—stop to stop—while reducing costs and enhancing customer experience.

  4. Enables visual reporting and dashboards to more clearly inform decision makers, service deliverers, and network teams.

  5. Reduces the time and effort required to adapt to issues or opportunities along the complete customer journey.
LAURA MADSEN
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WILLIAM JACKSON